Refund Policy

Thank you for purchasing a course from Learn Vines. We strive to provide high-quality educational content and a positive learning experience. However, we understand that there may be situations where a refund is necessary. Please read our refund policy below:

1. Eligibility for Refunds

We offer refunds under the following conditions:

• If you have purchased a course by mistake or if you have accidentally enrolled in the wrong course.
• If the course content is significantly different from what was described at the time of purchase.
• If you experience technical issues that prevent you from accessing the course material, and our support team is unable to resolve the issue within a reasonable timeframe.

2. Non-Refundable Situations

Refunds will not be provided in the following situations:

• If you have completed more than 20% of the course content.
• If you simply change your mind or decide that the course is not suitable for your needs.
• If you have violated our terms of service or engaged in any form of academic dishonesty.

3. Refund Request Process

To request a refund, please follow these steps:

• Contact our customer support team at info@learnvines.com with your order details and reason for the refund request.
• Include any relevant information, such as screenshots or error messages, if your refund request is related to technical issues.
• Our support team will review your request and respond within 5-7 business days.

4. Refund Processing Time

If your refund request is approved, we will process the refund to your original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

5. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at info@learnvines.com. We are here to assist you and ensure your satisfaction with our services.